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Sign in

Sign in with your email or username and password, or with Google, complete the passkey step, and recover a forgotten password.

Sign in to return to your workspace. You can use your email or username with a password, or Google. If your account is protected with a passkey, sign-in has a second step.

Where: Sign in on the Ngenaire home page ยท /login

Sign in with a password

  1. Open /login.
  2. Enter your Email or username and your Password.
  3. Click Sign in.

You land where you were heading: the page you followed a link to, or your workspace home (/home).

Sign in with Google

  1. Click Sign in with Google on the sign-in screen.
  2. Choose the Google account that matches your Ngenaire email.

If you first registered with a password and later sign in with Google using the same address, the two are linked to one account. If you had never confirmed that email, linking removes the old password and signs out its sessions as a precaution; set a new one under Security & sign-in if you want it back.

Confirm with your passkey

If you have added a passkey, a Confirm it's you screen follows your password or Google sign-in.

  1. Click Use your passkey.
  2. Approve the browser prompt with Touch ID, Windows Hello, your phone or a security key.

If your passkey is not at hand, click Use a recovery code instead, enter one of the ten codes you saved (format xxxx-xxxx-xx), and click Verify and sign in. Each code works once. Click Use my passkey instead to switch back.

The second step must be finished within 10 minutes. If it takes longer you see Your sign-in attempt expired. Start again. To add passkeys or new recovery codes, see Passkeys and account security.

Forgot your password

  1. On the sign-in screen, click Forgot password?
  2. Enter your account Email and click Send reset link.
  3. Open the email and click Choose a new password. The link works once and expires after 30 minutes.
  4. Enter a New password, repeat it in Confirm password, and click Update password.

Resetting your password signs you out on every device and returns you to the sign-in screen. A passkey, if you have one, is still required after the reset.

How sessions work

Your session lives on the server and is tied to an HttpOnly cookie in your browser. It ends after 7 days without activity, or 30 days after you signed in, whichever comes first. When a session ends mid-task, Ngenaire sends you to sign in with the message Your session ended and returns you to the same page afterwards. To see or end your sessions on other devices, open Security & sign-in.

Lockout and rate limits

  • After 10 failed password attempts in a row, the account locks for 15 minutes. A successful sign-in resets the counter, and so does a password reset.
  • Repeated attempts from the same account or network are rate limited. You see Too many attempts. Please wait and try again.
  • For safety the error message never says whether an account exists or is locked; it always reads Incorrect email, username or password.

Every sign-in and failed attempt is listed in your Security activity log.

Troubleshooting

  • Incorrect email, username or password. Passwords are case-sensitive. If you are sure the password is right, the account may be locked; wait 15 minutes or reset the password.
  • Google sign-in fails or closes. Allow pop-ups for your Ngenaire domain and try again. The Google account's email must be verified with Google.
  • That recovery code is not valid. Codes are single-use. Try another unused code. There is no self-serve way to remove a passkey without signing in, which is why you should register more than one and keep your codes safe.
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